CA - Related Experience

Provide advice on how to setup and maintain personal/home wi-fi networks: applied IP, web browser, etc. settings.
Assisted elderly clients with network optimization (i.e. adapting technology to their needs and abilities).

Assisted Security Manager in daily monitoring of company’s global network: assessed incoming Data Loss Prevention (DLP) alerts from endpoint devices and reviewed search optimization terms to better tune DLP scans.
Investigated flags from network monitoring software: used scripts via command prompt, security information/event management (SIEM) alerts, Active Directory (AD), and Cloud Access Security Broker (CASB) during investigations.
Monitored security incidents related to malware and suspicious emails within company ticketing system: communicated with company personnel regarding policy expectations and ways to assist response team (SIRT).
Updated current security policies and associated technical documents: researched advancements in policy areas.

Served as staff consultant to lab users: delivered desktop support, troubleshooting of lab computers and relevant applications offered on various systems (Mac OS, Microsoft Windows).
Reported malfunctions/security events via web-based forms: address problem items within ticketing software.
Demonstrated professional demeanor and independent judgment when providing issue resolution for lab users.

Mentored children and teenagers on basic OOP coding elements (objects, loops, etc.) and introductory HTML/CSS.
Maintained and troubleshot network connection issues including internet connectivity and needed data recoveries.

Celia Atkinson